ZH3 cuts off first bit of audio (Less than 1 sec)

[FawzyS]

The ZH3 is connected to my MacBook Pro via thunderbolt and playing through Sennheiser HD598's. It cuts off the first few tenths of a second of sounds that it is beginning to play. I am CERTAINLY willing to concede that I may not have everything connected properly.

I really like the sound (once it starts playing) and don't want to send this back. Any advice on things to try?

Fawzy

 

[Captain828]

This actually seems to be a common issue with most modern DACs and it has to do with how they handle audio streams and going to sleep when there is no signal.

When using the ASIO driver, there is a hidden setting in the driver that you can enable, which prevents sleep and is known as always-on streaming.
Not sure how that works for Mac.

For Windows, you can use https://github.com/vrubleg/soundkeeper to output a continuous but silent stream to the DAC, preventing this issue from occurring.

This fixed my problem on Windows with the ZH3 but I'm not sure if there is something similar for Mac.

 

[JosephySmult]

поисгармповссроквкусравнзапипоисрискобъестаботте

 

[FawzyS]

When I'm editing, I add a track to my recording to send a stream of tone at something like -60dB to the device, and that helped. I'll see if there's something similar to the ASIO driver for the Mac. Thanks Cap.

 

[Elvomi]

im having the same issue, using asio driver hidden setting on always-on doesnt fix it, neither turning off power saving on usb, im thinking about returning the unit.

 

[Shadow]

I am having the same issue on Windows 10 connected with usb-c cable it is really annoying

 

[Leonidas_k]

I have this also connected on a windows 10 machine, via USB, but do not have this issue at all. I had no need to install a driver, just connected the device and it worked.
I have tried using headphones & speakers, different apps for audio & video playback, did not notice it at all.

 

[anyangpiggy]

I do have same problem with pc and mobile device connect with usb